Privacy Policy

Last updated: 30.10.2025

At Epic Plumbing and Heating, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us for our plumbing and heating services.

1. Information We Collect

We may collect the following types of information:

Personal details: such as your name, phone number, email address, and property address when you contact us for quotes, services, or support.
Project details: information related to the plumbing or heating services you request.
Technical data: including your IP address, browser type, and how you use our website (collected via cookies or analytics tools)

2. How We Use Your Information

We use your information to:

Respond to your enquiries and provide quotes or services.
Manage and improve our website, customer service, and operations.
Send updates or service-related information (only when relevant).
Comply with legal or regulatory obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Storage and Security

We take your privacy seriously and use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
We only keep your information for as long as necessary to fulfil the purposes described in this policy or to comply with legal requirements.

4. Cookies

Our website may use cookies to enhance user experience and analyse site performance.
You can control or disable cookies through your browser settings at any time.

5. Your Rights

Under data protection laws, you have the right to:

Request access to the personal data we hold about you.
Ask for corrections or deletion of your personal data.
Withdraw consent for processing (where applicable).

To exercise any of these rights, please contact us using the details below.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact:
Email: info@epicph.co.uk
Telephone: 020 7068 0436 / 07930 606054